Orders
Cancellation & refund policy
When you can cancel an order and how refunds work.
Last updated 28 October 2026
Cancelling an order
You can cancel an order yourself from My orders while its status is “Order placed”. Once our team confirms and starts packing it, the order can no longer be cancelled online. In that case, contact us and we will do our best to stop it, or you can use our exchange policy after delivery.
Cash on delivery orders
Nothing is charged when you cancel a cash on delivery order. If you refuse a parcel at the door without a valid reason, we may limit cash on delivery on future orders.
When we cancel
We may cancel an order if an item is out of stock, a pricing error occurred, or the address cannot be delivered to. We will tell you, and refund anything you have paid.
Returns and exchanges
Request an exchange within 7 days of delivery. The item must be unworn, unwashed and have its tags. See Returns & exchanges for the steps.
Refunds
- If an exchange isn’t possible (for example the size is out of stock), we refund the item price or offer store credit, whichever you prefer.
- Refunds for prepaid orders go back to the original payment method. For cash on delivery orders we refund by bank or UPI transfer, so we will ask for your details.
- Refunds are issued within 7 business days after we receive and check the returned item. Your bank may take a few more days to show it.
- Delivery charges are not refunded unless the item was damaged, defective or not what you ordered.
Damaged or wrong item
If your parcel arrives damaged or with the wrong item, tell us within 48 hours of delivery with photos. We will replace it or refund you in full, including delivery charges.